1. Information we collect
EEX may collect your name, mobile number, optional email, password, preferred language, device information and account activity. Shipper information can include company, pickup, delivery and cargo details. Driver information can include identity, profile, vehicle, registration, plate, license and approval details.
2. How we use information
We use information to create and secure accounts, approve drivers, match loads, manage offers and trips, provide navigation and tracking, send operational notifications, prevent misuse, provide support, comply with law and improve EEX.
3. Location data
With device permission, EEX may collect a driver’s precise GPS location during an active trip, including while the app is in the background. Location may be shown to the shipper, EEX administrators and authorized tracking-link viewers. Collection ends when the trip is completed or location permission is disabled, although disabling it may prevent tracking features from working.
4. Information sharing
Drivers and shippers receive the contact and trip information needed to complete a delivery. We may use service providers for hosting, maps, authentication, analytics, notifications and support. We may disclose information when legally required or necessary to protect users, rights or safety. EEX does not sell personal information.
5. Notifications and device permissions
The app may request location, notification, camera or photo access when needed for trip tracking, delivery records or account verification. You can manage these permissions in your device settings, though some features may then be unavailable.
6. Storage and security
Information is kept as long as reasonably necessary to operate EEX, maintain trip and transaction records, resolve disputes and satisfy legal requirements. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
7. Your choices and rights
You may update profile information, manage device permissions and request access, correction or deletion where applicable. Some information may be retained when required for legal, safety, fraud-prevention or record-keeping purposes. You may stop non-essential communications while still receiving service messages about your account or active trips.
8. Children’s privacy
EEX is not directed to children and is intended only for people legally able to use logistics services and enter binding agreements. We do not knowingly collect personal information from children.
9. Third-party services
Google Maps, Waze, WhatsApp, app stores and other external services have their own privacy policies. Their handling of information is governed by those policies.
10. Updates and contact
We may update this policy as EEX develops or legal requirements change. The effective date above will show the latest revision. Privacy questions and requests may be sent through the official EEX support channel.